Clear, practical property advice from the surveyors trusted by other surveyors.
TSS Direct is an independent, female-owned practice of Chartered Building Surveyors providing RICS Home Surveys and specialist building surveying advice directly to homebuyers, homeowners and property clients.
We keep things deliberately personal. Your survey is undertaken by an experienced Chartered Surveyor who you can speak to before and after your inspection — no call centres, no trainees and no being passed from person to person.
Your property. Our expertise. Advice you can actually use.
Your survey will be undertaken by an experienced Chartered Building Surveyor (MRICS), giving you direct access to the person who actually inspected your property.
Our fees are transparent and all-inclusive. TSS Direct is not currently VAT registered, so there is no VAT to add to the price we quote — the price you see is the price you pay.
We aim to issue reports within 3–5 working days of inspection and remain available afterwards to talk through the findings and answer your questions.
TSS Direct is regulated by the Royal Institution of Chartered Surveyors, giving you the assurance of recognised professional standards and appropriate professional protections.
We're a boutique practice, not a survey factory. Our advice is independent, impartial and tailored to the property in front of us.
We plant five trees for every survey undertaken as part of our commitment to reducing the environmental impact of our business.
To make good building surveying advice easier to understand, easier to access and genuinely useful.
Buying or owning property can be stressful enough without receiving a report full of technical language and no idea what to do next.
TSS Direct was created to offer a more personal approach: experienced Chartered Surveyors, clear and proportionate advice, straightforward reports and someone at the end of the phone when you need to talk things through.
Our roots are in The Surveyor's Surveyor, where our expertise is trusted by other surveying practices to support their own clients. TSS Direct brings that same professional standard directly to you.
We believe in empowering our clients, keeping things simple and doing business responsibly.
We provide RICS regulated residential surveying services across Greater London, Hertfordshire, Bristol and the surrounding areas.
With Chartered Surveyors based in Hertfordshire and Bristol, we cover Hertfordshire, all Greater London boroughs, Bristol and the surrounding areas.
Not sure if we cover your area? Get in touch — we're always happy to travel a little further for the right property or instruction.
Phillipa Burgin MRICS, London & Hertfordshire
Chartered Building Surveyor & Founder
Phillipa is a Chartered Building Surveyor with over a decade of experience across residential and commercial property. With an early background in architecture, she later specialised in building surveying before establishing her own surveying practice in 2024.
She founded TSS Direct to offer a more personal approach to building surveying — combining professional expertise with clear, practical advice and direct access to the surveyor throughout an instruction. Her experience spans residential surveys, defect diagnosis, condition surveys, planned maintenance, party wall matters and wider building consultancy.
Phillipa particularly enjoys working with older, altered and unusual buildings, understanding how they have evolved and helping clients make informed decisions about their purchase, property or project.
Adam Bray MRICS, Bristol
Chartered Building Surveyor & Drone Pilot
Adam is an experienced Chartered Building Surveyor with a broad background across residential and commercial property, together with specialist experience in drone inspections and high-level building surveys.
He takes a practical and considered approach to surveying, looking beyond individual defects to understand the overall condition of a building, the significance of his findings and what they mean for the client.
Based in Bristol, Adam supports clients across the South West and further afield, providing thorough inspections, clear advice and the personal service that sits at the heart of TSS Direct.
Want a survey that won’t leave you guessing?
Request a free quote today — we usually respond within 24 hours with a quote and confirmation of our availability.
“Phillipa and her team were brilliant - it was one of the most thorough surveys we've ever received and pointed us in the direction of things we should be prioritising reviewing with our purchase. Her team were really accommodating when we thought we may have to move the date of the survey and were really quick at getting back to us when we needed. Would highly recommend!”
Ellie S
“Phillipa was extremely helpful in advising on the type of survey to undertake and highlighting the key areas to pay attention to- particularly as the flat is within an older Victorian property. TSS Direct provided a quick turnaround and produced a very clear and comprehensive report. Their service helped us better understand the condition of the property and the areas requiring urgent attention. 5 out of 5 stars; I would highly recommend them. A super friendly team who were very quick to respond. Thank you, Phillipa and team!”
Nastassia R
“I’m really pleased with the service from TSS Direct. Phillipa was professional, knowledgeable, and took the time to explain everything clearly. The report was detailed and delivered on time. A smooth, reassuring experience during a big purchase—highly recommended.”
Verity P
“TSS Direct were punctual, clear and very reassuring. Phillipa explained everything in plain English and made the whole process feel straightforward. A load off our minds. Highly recommended.”
Laura M
“Fantastic service from start to finish! TSS Direct were incredible — I received my survey report within just a few days, and it was clear, detailed, and jargon-free. Phillipa was super responsive throughout, and even followed up after the report to answer my questions. Thanks to the damp issues they identified, I was able to renegotiate and save thousands. Couldn’t recommend them more — professional, efficient, and genuinely looking out for the buyer.”
Faye R
“TSS direct provided an excellent service when surveying the property we were looking to buy. The survey was detailed and comprehensive with succinct and accurate recommendations. Not only was the survey thorough but they took their time to explain their findings and provide recommendations on the severity of issues. All in all, exceptional customer service, friendly and professional. I couldn’t recommend TSS direct any more highly.”
Jack C
“We used TSS for a domestic survey of our new property. Phillipa knew that we had to move quickly with the sale, and managed to squeeze our survey around others she had. The survey was the most thorough we have had done in our house buying experience. The best part of the process is phillipa was proactive, even after the survey, ensuring we had completed the suggested drainage and damp survey”
Luke F
“We used TSS Direct for our level 3 survey on our next property and were delighted with the service - highly recommend. Thorough, professional, quick and reliable.”
Kate T
“Everyone at TSS Direct provided a brilliant service. Quick to respond to queries, quick turnaround on report - and very thorough. Follow-up service also offered. Would heartily recommend.”
Caroline K
“TSS Direct provide outstanding service. Great company to work with and fast response. Definitely recommended.”
Piers C
“Brilliant service. TSS were a delight to deal with from start to finish.”
George C
“We couldn’t recommend enough… we had a Level 3 Survey on the house we are buying and we received a great service from start to finish. The survey was very detailed, easy to understand and highlighted issues that we were not aware of. They took the time to explain the findings clearly and were extremely helpful when we had questions afterwards. We particularly appreciated how professional, knowledgeable and approachable they were throughout the whole process. We would highly recommend their services to anyone needing a survey. Excellent service from start to finish!”
Sasha K
“Highly recommend TSS. Great service, very clear and cannot fault them one bit. When buying your first house is already a daunting experience where you can be left in the dark at times, TSS were incredibly informative and concise with all information. Thank you very much!”
Charlie C
TSSDIRECT
“TSS Direct Ltd” is a company registered in England and Wales (no 17425674)
